Introduction

ConfidenceLine has been selected by Dalhousie University as its authorized external service provider for the purpose of reporting mistreatment. This service is open to all learners within the Faculty of Medicine at Dalhousie University.

The ConfidenceLine E-Web reporting system offers a secure, state of the art, web reporting communications process that allows for direct and confidential communication between you and the Office of Professional Affairs (OPA), Faculty of Medicine, Dalhousie University.

Instructions

To create a report, simply press the "Continue" button on the log-in screen. The system will provide you with a User Name and you will be asked to create a Password for the purpose of receiving communications from the OPA and/or to update information to your file. Once you have entered the ConfidenceLine E-Web application some preliminary instructions will be provided, please read these carefully. You will find a series of screens that include questions and information particular to your concern. You may skip over questions that do not apply, and at the end of the process you will be given an opportunity to edit the final report before it is sent by you and received by the Designate(s) at Dalhousie University.

For security purposes, there is a sixty-minute inactivity time limit built in to this web application. If there is a period of inactivity for more than sixty minutes, the system will cancel your access to the program. Should this occur, please start the process from the beginning.

Once you are completely satisfied with your report, you will be asked to press a "Send Report" button that will send your confidential electronic report to the approved Designate(s) at Dalhousie University.

Remember to write down the User Name and Password provided so you can log back in to obtain an update or reply to your submission.

If you would like to see Dalhousie University’s response to your submission, simply log back into the website and enter your User Name and Password. You will be given an opportunity to update the file by entering communications directly over the internet that will be reviewed by the Designate(s). Type your message in the Communications Message Field and press the "Send Communications" button. An email alert will be sent by the program to Dalhousie University Designate(s) who will log in and see your comments.

Contact The Office of Professional Affairs

If you have any further questions please email the Office of Professional Affairs:

DalMedOPA@dal.ca

You may also wish to contact Student or Resident Affairs at DMNS or DMNB if you have questions. Please see below for links to contact information:

Contact Us - Student Affairs Office - Dalhousie University [medicine.dal.ca]

Contact Us - Resident Affairs - Dalhousie University [medicine.dal.ca]

Contact ConfidenceLine

You may also call us at 1-800-661-9675 if you have any questions regarding our service.